EBSC_FAQ_T&C

FAQS AND TERMS AND CONDITIONS

Goods ordered through Primary Electrics from suppliers as at Electric Bike Scooter and Car

 Delivery.

We use our established courier TNT for electric bikes and moped courier for the electric mopeds. The no license scooters are sent by TNT. Our scooters are sent bya courier as well.
We generally ship to UK addresses, however if you are outside of the UK, please email: info@primaryelectrics.com for international shipping details and costs.
Most orders are shipped out within 2-10 working days; however it can take longer in some circumstances.
Electric bikes are shipped within 3 working days, the mopeds are shipped with 7-10 working days and the scooters shipped within 2-3 working days.
If you are outside of the UK mainland, there could be extra surcharge and longer delivery times
We cannot arrange deliveries on Sundays or Bank holidays. You may request a Saturday delivery if you email: info@primaryelectrics.com however costs could be more expensive.

Payments.

We accept all major credit and debit cards including Visa, MasterCard, Visa Debit, Mastercard Debit
We operate and accept 3d Secure payment solutions which offer much more safety and security when completing your transaction.
We also accept paypal payments.
You will be asked to sign up and start using a secure password to process any online transactions.
Our apologies but we do not accept American Express.

Finance.

We do not offer finance but if you leave a deposit, we will reserve the item for you and you can pay into it until the full amount is paid.
Than we will ship the goods out to you.

Taxes.

All items ordered from our website include a 20% VAT Charge and include import duty. For VAT exemption orders and assistance, please email:info@primaryelectrics.com

Cancellation.

The distance selling regulation gives the right for you to return your goods within 15 days after delivery. This only applies to UK customers (not a business or sole trader). If you decide to return a purchase, you are responsible for the cost of carriage and for insuring the goods in transit. Also, the goods must be in an “as of new”, “re-saleable” condition.
If required, we can request a pickup using our dedicated courier but you “the customer” will be charged per item returned, cost depending on location. It could take up to 7 days to process the refund.

Please note, you must not have used the item,it must be as of new

Returns_inc

All refunds accepted within 15 days of receiving goods Goods must be in as new condition for a refund
Also all goods come with a warranty
If goods have been used, a return will not be accepted
If goods are faulty, please see the warranty section
If you want to return goods before1 month, it maybe accepted or a credit note may be given After one month, we will not accept a refund only a repair

Refunds_inc

Any refund that will be made will not include any carriage fees, assembly fees and DVLA registration fees

Technical Support_inc

You can email: info@primaryelectrics.com for technical support however, we do advise you to contact your items manufacturer for professional and expert additional support, technical questions and queries. Contact your manufacturer for technical support if we are unable to resolve your query.

Warranty_inc

The standard warranty for all products is 2 years collect and return. However battery is 6 months and motor is 1 year. You will have to send item by courier (we can arrange collection for a charge) for repair. if under warranty, we may send parts to customer to get repaired with instructions on how to repair we may need to diagnose the problem to see if its covered under the warranty before we arrange for a repair
Items cannot be refunded if there is a fault , we will only offer a repair service
We will ship goods back to you once repaired. Please note, if the manufactures ceases trading, we may be unable to assist. with spares and repairs, however we will endeavour to solve the issue. On occasion, we may have to use a third party repair company, which may be chargeable. For repairs we would be willing to pay one side of shipping, and the customer will pay return shipping.

Customer Service.

Being established since 1983, we have built up an excellent, quality level of customer service, assisting wherever possible to resolve any issues.
With many of our customers being repeat customers, we easily reflect our reputation as being a quality provider of electrical items.
For any enquiry please email: sales@electricbikescootercar.co.uk

Registration_inc

Electric Bikes do not need license, insurance, registration. No License scooters do not need license, insurance, registration. And anyone over 14 years can ride it.
Electric mopeds need to be registered with DVLA which costs £56 + vat, we can do this or you can submit the forms. Also if license is issued pre 2001 than you do not need CBT training. If issued after this than you need CBT training
Electric scooters and hoverboards can only be used on private land at the moment.

Privacy.