Please Submit a ticket, and our customer service team will contact you within 24 hours.
Before Shipping
Free of charge. Please contact support@himiwaybike.com to continue this process.
Shipped but not received
Please contact support@himiwaybike.com to continue this process but we cannot guarantee that order modifications will be successful.
Delivered
Please refer to the return policy to start a return and exchange if you prefer exchanging after the ebike has been delivered. Customers are responsible for the return shipping cost of $150 per ebike. You will be charged up to a 10% restocking fee (withheld from the refund). Please contact support@himiwaybike.com to continue this process.