Question  Answer
1. What is the top speed of  HIMIWAY E-Bike? For the UK market, the top speed of Himiway is around 25 km/h, which is absolutely legal.
2. What can I do if something goes wrong with my e-bike during warranty? We believe that communication is the best way to solve the problem. Please contact us in time. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos and videos so that we can find the problem
Why did credit card payment fail? If you pay by credit card, your payment could be somehow denied at the checkout by our system in defence against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 3 solutions for you:
1. Please switch to your other credit/debit card.
2. If you have a Paypal account, please try to pay by PayPal.
3. If you do not have a Paypal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).
Then you can complete your order with your credit card.
How long do I have to wait for the delivery of my e-bike? For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped, and please allow 15 ~ 20 business days (estimated) for your shipment to arrive at your address.
Where can I ride an E-Bike? An electric bike is legally treated the same as a normal bike. You can ride an electric assisted bike anywhere you can ride your regular bike.
Do I need a licence to ride Himiway on the road No. The e-bike from Himiway is completely under the UK regulations and laws which allow you to ride it without specific license.
How long does it take to recharge the battery? Charging the battery from empty to full typically takes 6-9 hours. In rare cases, it may take longer to allow the battery management system to balance the battery, particularly when the bike is new or after long periods of storage.
Should I completely drain the battery before charging? No. On many batteries this is preferred, however our batteries are all high-tech batteries and have built-in mechanisms that protect the battery from overcharging.
How can I clean my HIMIWAY bike? Clean your HIMIWAY bike just the way you would clean a regular bike. The battery can handle water, but it is recommended to remove the battery before hosing down your HIMIWAY bike.
Do you offer free shipping? Yes, we offer free shipping for e-bikes in the United Kingdom. 
Will my HIMIWAY e-bike arrive assembled? Your bike will arrive mostly assembled. We'll also provide the tools and a comprehensive assembly video for the rest part.