FAQS (Frequently Asked Questions)

Will my Electric Bike arrive assembled?

All of our Electric Bikes require assembly apart from our Foldable Bikes which arrive fully assembled in a box. The assembly required for our other bikes is minimal and can be carried out by one person with no prior experience of assembling bikes.

How long will it take my Electric Bike to arrive?

We aim to complete delivery of our Electric Bikes within 2 weeks of our customers ordering however this is not always possible and deliveries can take up to 20 working days due to unforeseen circumstances. Please remember that we rely on third part couriers so delivery dates and times are out of our control. Due to the current circumstances we disinfect all of our bikes to protect our employees and customers therefore expect deliveries to take longer than usual.

Do you Accept Cycle to Work Scheme Vouchers?

Unfortunately we do not currently accept Cycle to Work Scheme Vouchers.

Do you Offer Finance on your Bikes?

We do not offer finance on our bikes.

Where should I get my Electric Bike Serviced? 

Our bikes have been designed to be low maintenance therefore they only have to be serviced every 2 years or every 5000 miles whichever comes first.

Where can I buy spare parts for my Electric Bike?

All of our bikes use standard regular cycle components so you should be able to pick them up from any good cycle shop. However some of out bikes use parts which are only sold by the manufacturer. If this is the case, please contact us by email and we will have no problem ordering the part for you.

What warranty do you offer on your bikes?

We offer a one year manufacturers warranty for all of our Electric Bikes. This is to give you a piece of mind when ordering your Electric Bike. Warranty doesn’t cover bulbs, brake pads, blocks, bearings, tyres, tubes, chains, sprockets, hangers, cables and other items generally regarded as consumables. We will also happily help any customer with a bike outside the warranty period to continue giving you the best customer service possible. The warranty period starts as soon as the bike has been delivered.

How do I find the perfect size of Electric Bike ?

To find the perfect size of Electric Bike, please measure the riders height and compare it to the recommended rider height at the bottom of each bike. If the height of the rider is within the recommended rider height of the Electric Bike you are after, then it will be a perfect fit. Our team of experts have analysed each bike to find the ideal height of its rider therefore you can buy worry free.