CRUZAA TERMS and CONDITIONS
TERMS AND CONDITIONS
Main distributor Primary Electrics
Suppliers CRUZAA LTD
Tel: 0203 326 8888
Please take time to read the terms and conditions. This includes important information about your purchase with us. By purchasing online or offline from Primary Electrics you are entering into and agreeing to the following contractual agreement, also known as our Terms and Conditions. Note that these
terms and conditions may also hereby be referred to as ‘this contract’, ‘document’, ‘agreement’, ‘conditions of use’, or ‘terms’ below.
ORDER CANCELLATION PRIOR TO SHIPMENT
Customers have the right to cancel their order after placing it. Customers must email or call us to cancel an order and a full refund will be actioned within 14 working days (this only applies if the order has not been shipped), all funds will be refunded to the card/payment source provided at the time of purchase. If the order has been booked with the courier on our side at the time of cancellation, you may be charged the relative postage costs, free shipping options will incur a £40 charge.
CHANGING YOUR MIND WITHIN 14 DAYS.
For all returns you will first need to contact us via e-mail or telephone,to (email@example.com) or telephone at 0203 326 8888. You have 14 days to cancel your order under our 14 days change of mind return policy, which starts on the day you received the item. All items must be returned unused and in the original packaging as they were when received by you. Please ensure all security seals and tags are still intact. If good(s) have been used or damaged then we are unable to accept any return under 14 days change of mind returns policy.You’ll need to provide the following details with your consignment
2. Order number (you’ll find this in your order confirmation e-mail)
3. The reason for the return.
4. Any item(s) you have accepted is your responsibility to arrange postage back to us until it reaches our warehouse. Therefore, please ensure that you send your item back to us using a delivery service that insures you of the value of the goods. As soon as the item is back with us and has undergone inspection checks. Please note, it can take up to 14 days for a return to be processed once we have received your consignment.
Once an order has been cancelled or returned for a refund the process can take up to 28 working days.
- A. Please note we only accept returns from the person who brought the item(s).
- B. Please note if the item has been used or is damaged then we will not issue a refund. the item will be repaired under the 12 months warranty policy or replaced if deemed to have a manufacturer's fault.
If an item is faulty when delivered you will need to inform the suppliers via e-mail to (firstname.lastname@example.org) or telephone at 0203 326 8888.
As part of the diagnostic process prior to the items being returned to us, we will request pictures and/or videos via email that will help us to determine the fault. This process must be followed in order for your reported faulty items to be dealt with. Only for the above instance, we will arrange the collection of the item(s).
Please note a repair or replacement may take up to 30 working days from the original date the item(s) were received.
If you have an item that you think is faulty then please use our reset and troubleshooting section within the troubleshooting section in the user manual which can be accessed on our website.
If the problem is not resolved by the following troubleshooting guide, then please refer to the section below. Please read the User Manual that your item(s) come with for further information and guidance.
DAMAGE CAUSED BY TRANSIT
Under the Consumer Rights Act 2015, if the goods purchased are found to be damaged upon arrival, and is proven not to be the fault of the customer, we will provide either a replacement or refund. This is provided we have first examined the item to check for any faults or damages.
Only the basic delivery charge will be refunded if it has been paid originally. If you choose to cancel your order at this point, you will receive a full refund with the basic delivery cost included. Please note it can take up to 28 days for a return to be processed once we have received your consignment
Our electronic item(s) come with a 12 months manufacturer warranty to cover any internal electronic components and covers 6 months manufacturer’s warranty for the battery. The warranty starts from the date of delivery to the customer and is only valid in the UK.
Due to the nature of the item(s) we cannot be held responsible for the misuse of the item(s) or accessories. The warranty does not cover: damage due to misuse; theft, aesthetic damages, paint scratches, general wear, and tear, damage due to attempts of repairs; or modifying the item, components, or charger accessories in any way. Additionally, all seals must be intact on the item. Do not attempt to fix a faulty or damaged item as this will void the warranty. In the event of the above scenario, we will not accept any returns.
WRONG OR DAMAGED ITEM RECEIVED
If you’ve received the wrong item you must return the item in the same condition you received it in within 14 days to qualify for a replacement of the original order placed. If the item is slightly different from the description provided on our website, please refer to the ‘Product Descriptions’ section. For damaged item(s), please contact us via email at email@example.com or telephone within 24 hours of receiving the item. You will need to report the damage and provide pictures/videos of the damage. Please contact us first before returning any items, as any items returned without notification will be rejected. Do not attempt to fix a faulty or damaged item as this will void the warranty. In the event of the above scenario, we will not accept any returns.
ITEMS NOT RECEIVED
Please accept our apologies if you have not received your item. Before contacting us please leave a reasonable amount of time to allow your delivery to arrive (up to 28 days), our estimated delivery times are shown on our courier's tracking page, this information can be obtained by emailing us on firstname.lastname@example.org. Delivery may be delayed by couriers due to busy periods such as Christmas or Easter, or adverse weather conditions. To receive a refund or a replacement product you must allow 28 days from the order date for the delivery to complete before it can be deemed to be lost, however, any claims after 30 days from the order date will be rejected.
Using any of our products, like all sports, recreational, or transportation equipment carries an inherent risk of injury, damage to property, or even death. You should always wear a helmet, pads, and any other protective equipment to limit your risk. You should use the product within your abilities. You should familiarise yourself to stop (sliding), mounting, riding, and dis-mount, and don’t use the item in traffic or other dangerous locations that may increase your risk of injury or causing damage.The safety instructions published on our website and within the user manual must be adhered to at all times. Failure to do so may increase the risk of injury, damage to property or even death, in which case Cruzaa will not be liable to cover any associated costs or damages arising from the negligence of the safety instructions.Please also note that under the 1835 Highway Act, the use of electric scooters is not permitted on public footways, pavements, cycle lanes, public parks, and roads; the only legal location for the use of these items is on private land.
Some of our products may be subject to transportation restrictions applied by third-party transportation bodies and organizations i.e. commercial airlines, freight companies, public railways, courier companies, etc. Cruzaa and /or Primary Electrics will not be liable for any damages whether related to financial loss, property, injury, or loss of life that arises from the failure to comply with the terms and regulations set out by third-party organizations.
LIMITATION OF LIABILITY
In no event shall Cruzaa or Primary Electrics be liable for any direct, indirect, punitive, incidental, special consequential damages, to property, injury or loss of life, whatsoever arising out of or connected with the misuse of its products.
USE OF CRUZZA.COM/PRIMARYELECTRIC.COM WEBSITE
All products are sold subject to the terms and conditions listed here. Please read them carefully before using the website or purchasing an item. By using the Cruzaa.com or primaryelectrics.com site you agreeing to be bound by these terms and conditions
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations to you that is caused by events outside our reasonable control (a ‘Force Majeure Event’). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:
Riot, invasion, hostilities, war (declared and undeclared), acts of terrorism, the threat of terrorism, civil war, revolution, insurrection of any military or usurped power(s), compulsory acquisition by any government or government equivalent authority; any legal act(s), degree(s), legislation(s), regulation(s) or restriction(s) imposed by any government or government equivalent authority; Ionizing radiation, radiation from any nuclear fuel, waste or combustion, hazardous radioactive or biological properties of any explosive component; direct or indirect damage from any form of an explosive;
Pressure waves or damage due to aerial devices such as aircraft traveling at supersonic speeds; virtual inaccessibility of public or private transportation; virtual inaccessibility of any public or private telecommunications networks;
Floods, earthquakes, fire or any other physical natural disaster, epidemics; and
Strikes or industrial disputes at a national level; strike or industrial disputes not employed by Cruzaa at any level, including subcontracting, supplying or outsourcing at a moderate level.
DISPUTES & COMPLAINTS
We take all complaints very seriously and aim to deal with them as quickly and effectively as possible.
For any complaints please email us at email@example.com to assist us in dealing with your complaint, please detail all aspects of the complaint, your order number, and your contact details. Cruzaa retains the right to request the moderation and removal of any reviews posted on any reviews on social/ affiliated platforms, or any other third-party platforms at our sole discretion