Philodo Refund Policy

Refund policy

We aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience, so we have a 15-day return policy, which means you have 15 days to apply for a return after receiving the goods. To qualify for a return, your goods must be in the same condition as you received, undamaged or unused, labelled, and in the original packaging.

Please contact our Customer Service Department at cola@Philodo.com to approve the return within 15 days. We have helpful suggestions if you are considering a return due to the performance of the item, sizing, or for any other reason. Keep in mind that exchange for a Philodo product better suited to your needs is also possible. After the 15-day period expires, the product cannot be returned to Philodo. All returns must be repacked back into the original packaging when you send it back to us. Photos will be needed as proves and necessary materials for the return, including but not limited to：

All the bike parts are cleaned
The bike is fully disassembled and wrapped up with foam paper
All separate parts/keys/tools/accessories
The bike is packed up and put inside the original cargo box
…
Please contact us and our customer service representative will provide you with a return address. Once your return is received, we will process a refund in 2-3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.

Damage and problems

Please check your order upon receipt. If the goods are defective, damaged, or receive the wrong goods, please contact us immediately so that we can evaluate the problem and correct it.

Exchange

The quickest way to ensure that you get what you want is to return the goods you have. Once the return is accepted, please buy new goods separately.

Refund

We will notify you after receiving and checking your return and whether the refund is approved. If approved, you will automatically receive a refund through the original payment method. Remember, your bank or credit card company may also need some time to process and mail refunds.

 

E&OE