MUL-Shipping Policy

Shipping policy

Delivery Information

We offer a standard 3 to 5 working day delivery service with the option for next day service at additional cost.

Orders place before 5.00pm Monday to Friday for standard 3 to 5 day delivery
Orders placed before 2.00pm Monday to Thursday for next day delivery
Orders placed before 2.00pm Friday will be delivered on the following Monday on next day service

Delivery Days

Delivery days cover business days Monday to Friday
Delivery days do not include Bank Holidays

When your parcel arrives

Our delivery partners may not necessarily obtain a signature for any delivery. If this is the case you will be asked to give your name, which the driver will record on the terminal and also write “Covid19” against the POD so we have a record of why there is no physical customer signature

Alternatively, a photo may be taken of the parcel in the open door. This will then be used for the sole purpose of proof of delivery
These measures are to prevent the handheld terminals being passed around multiple people

Unable to attend when parcel arrives

If you are not able to attend to the driver then a card will be left
Depending on the delivery partner used, they will try and re-deliver between 1 and up to a maximum of 3 attempts
Failure to deliver will result in your parcel being returned to us

Order Tracking

Once your order has been despatched you will receive an email confirming the couriers consignment number
If you have provided a mobile number you should receive a text message advising when the order is out for delivery

Delivery Restrictions

We currently cannot deliver to PO Box numbers, The Channel Islands or BFPO addresses
Deliveries to the following postcodes are not available on a next day service, this is replaced by 48hr service:
Highlands & Islands of Scotland
Postcodes: IV, HS, KA27-28, PA20-49, PA60-78, KW, PH17-26, PH30-44,
PH49-50, AB31, AB33-38, AB45, AB52-56, FK21
Northern Ireland, Isle of Man & Isles of Scilly
Postcodes: BT, IM, TR21-25