EZEGO - Returns
We offer no quibble returns to our UK customers in the unlikely event that you are not completely happy with your purchase. As long as you contact us within 14 days of delivery we’ll process your return and send through information on how to get your item back to us. Although we can help with arranging collection, return shipping costs will be the responsibility of the buyer. The product must be in it’s original packaging and unused in an “as new” condition. If it is not, we reserve the right to deduct reasonable costs to return the product to “as new” condition.
My item is faulty, what do I do?
In the unlikely event that you have received an item that appears to be faulty please ensure initially that you have correctly followed the instruction manual. If you are sure that your item is faulty, please email firstname.lastname@example.org with details of your problem and your order number, and one of our team will be in touch to discuss your matter further. If you are able to attach a photo of the fault to your email that could help speed up the process. If a fault is found with your product we will endeavour to fix and/or replace the item as per our standard product warranty.
How do I return my items?
If you are unhappy with your purchase we will happily accept any returns provided you contact us within 14 days of delivery. We ask that you contact us on email@example.com in the first instance with your order number and the reason why you wish to return the item. One of our team will be in touch to discuss the matter, and will provide a returns number and address in due course. Although we can help with collection, return shipping costs will be the responsibility of the buyer. The product should be unused and in it’s original packaging, in an “as new” condition. If it is not in an “as new” condition, we reserve the right to deduct reasonable costs to return the product to “as new” condition.
How long will it take for my return to be processed?
It can take 5-7 working days for your return to be processed once we have received the goods. When the return has been processed, a member of the returns team will be in touch via email to confirm.