CYC-Privacy Policy of Cyclotricity Limited

Privacy Policy of Cyclotricity Limited


CycloTricity Limited ("CycloTricity", "we", "our", or "us") values the privacy of our customers and is committed to ensuring your personal information is protected. This Privacy Policy outlines how we collect, use, store and disclose your personal information in accordance with the General Data Protection Regulation (GDPR).

CycloTricity sells electric bicycles on its website directly to consumers as well as to bicycle stores. Our website is By accessing and using our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect:

We collect the following types of personal information (covered under GDPR) from customers:

- Contact information: This includes your name, email address, phone number, and billing/shipping address when you create an account, make a purchase, or sign up for our newsletter.

- Transactional information: This includes details of the products you have purchased, payment information such as credit card details (which are securely handled by our third-party payment processors), and any correspondence related to your purchase.

- Usage data: This includes information about how you interact with our website, such as the pages you visit, the links you click, and the duration of your visit.

- Technical data: This includes your IP address, browser type, device information, and other technical information related to your use of our website.

- Information from other sources: We may receive information about you from third parties, such as social media platforms or partners, in accordance with their terms and conditions.

2. How We Use Your Information:

CycloTricity uses your personal information for the purposes described below:

- To fulfil your orders and provide you with our products and services.

- To ensure secure payment processing and prevent fraud.

- To manage your account and communicate with you about your orders, returns, or any enquiries.

- To provide you with marketing communications, such as newsletters, promotions, and other information regarding our products and services (with your consent).

- To improve our website, products, and services based on your usage data.

- To comply with legal obligations and protect our and others' rights and property.

- To personalise your experience and show you content that we believe may be of interest to you.

3. Sharing Your Information:

We share your personal information only for essential purposes, and only with trusted third parties that comply with GDPR requirements. We may share your information with:

- Payment processors to handle transactions and ensure secure payment processing.

- Delivery providers to facilitate the shipping of your orders.

- Marketing partners to manage our email newsletters and promotions (only if you have given your consent).

- Other third parties where required to comply with legal obligations, enforce our Terms of Use or protect rights and property.

4. Your Rights:

Under GDPR, you have the following rights related to your personal information:

- Right of access: You have the right to request a copy of the personal information we hold about you.

- Right to rectification: You have the right to request corrections to any inaccurate personal information we hold about you.

- Right to erasure: You have the right to request the deletion of your personal information, subject to certain exceptions.

- Right to restrict processing: You have the right to request restrictions on the processing of your personal information in certain circumstances.

- Right to data portability: You have the right to request that we provide your personal information in a structured format for transfer to another entity.

- Right to object: You have the right to object to the processing of your personal information, particularly with respect to direct marketing.

- Rights related to automated decision-making: You have the right not to be subject to solely automated decision-making, including profiling, which produces legal or similarly significant effects.

To exercise any of these rights, please contact us via the Contact Us form on the website, and we will reasonably act upon your request in a timely manner, in accordance with GDPR.

5. Retention of Your Information:

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting or reporting requirements.

6. Protecting Your Information:

CycloTricity utilises appropriate technical and organisational measures to safeguard your personal information. However, we cannot guarantee the security of any information transmitted to or from our website, and you do so at your own risk.

7. Links to Other Websites:

Our website may contain links to other websites. This Privacy Policy only applies to our website, and it does not apply to information collected, used or disclosed by those other websites.

8. Changes to Our Privacy Policy:

We may update this Privacy Policy from time to time, and when we do, we will update the "Last Updated" date at the beginning of this notice. We recommend reviewing this Privacy Policy regularly to stay informed about our practices.

9. Contact Information:

If you have any questions, comments, or concerns regarding our Privacy Policy, you can contact us at:

CycloTricity Limited

Unit YZ Eastfield Industrial Estate, Glenrothes, KY7 4NX

01252 747 368