3. Terms and conditions - EBSC

 Terms & Conditions E.B.S.C.

• We sell electric bikes, electric scooters, electric mopeds, no license scooters, hoverboards and electric cars. Altogether our products offer you the best combination of quality, value and reliability.
• Electric scooters are not to be used on footpaths, cycle lanes or roads in the UK. It is the complete responsibility of the customer to ensure that you operate your e-scooter within all country and local laws. It is essential to wear a helmet when using an e-scooter.

Delivery

• We use our established courier TNT for electric bikes and moped courier for the electric mopeds. The no license scooters are sent by TNT. Our scooters are sent by a courier as well.
• We generally ship to UK addresses, however if you are outside of the UK, please email: sales@electricbikescootercar.co.uk for international shipping details and costs.
• Most orders are shipped out within 2-10 working days; however it can take longer in some circumstances.
• Electric bikes are shipped within 3 working days, the mopeds are shipped with 7-10 working days and the scooters shipped within 2-3 working days.
• If you are outside of the UK mainland, there could be extra surcharge and longer delivery times
• We cannot arrange deliveries on Sundays or Bank holidays. You may request a Saturday delivery if you email: sales@electricbikescootercar.co.uk however costs could be more expensive.

Payments

• We accept all major credit and debit cards including Visa, MasterCard, Visa Debit, Mastercard Debit and Maestro.
• We operate and accept 3d Secure payment solutions which offer much more safety and security when completing your transaction.
• We also accept paypal payments.
• You will be asked to sign up and start using a secure password to process any online transactions.
• Our apologies but we do not accept American Express.

Finance

• We do not offer finance but if you leave a deposit, we will reserve the item for you and you can pay into it until the full amount is paid. Than we will ship the goods out to you.

Taxes

• ll items ordered from our website include a 20% VAT Charge and include import duty.
• For VAT exemption orders and assistance, please email: sales@electricbikescootecar.co.uk

Cancellation

• the distance selling regulation gives the right for you to return your goods within 15 days after delivery. This only applies to UK customers (not a business or sole trader).
• If you decide to return a purchase, you are responsible for the cost of carriage and or insuring the goods in transit.
•  The goods must be in an “as of new”, “re-saleable” condition.
• If required, we can request a pickup using our dedicated courier but you “the customer” will be charged per item returned, cost depending on location
• It could take up to 7 days to process the refund.
• Please note, you must not have used the item, it must be as of new

Technical Support

• You can email: sales@electricbikescootercar.co.uk for technical support however, we do advise you to contact your items manufacturer for professional and expert additional support, technical questions and queries.
• Contact your manufacturer for technical support if we are unable to resolve your query.

Warranty

 

• The standard warranty for all products is 1 year collect and return..
• A lithium battery is 1 year and motor is 1 year.
• A gel battery has 6 months warranty
• You will have to send item by courier (we can arrange collection for a charge) for repair.
• if under warranty, we may send parts to customer to get repaired with instructions on how to repair
• we may need to diagnose the problem to see if its covered under the warranty before we arrange for a repair
• Item cannot be refunded if there is a fault , we will only offer a repair service
• We will ship goods back to you once repaired. Please note, if the manufactures ceases trading, we may be unable to assist with spares and repairs, however we will endeavour to solve the issue. On occasion, we may have to use a third party repair company, which may be chargeable. For repairs we would be willing to pay one side of shipping, and the customer will pay return shipping.

Returns

• All refunds accepted within 15 days of receiving goods
• Goods must be in as new condition for a refund
• Also all goods come with a warranty
• If goods have been used, a return will not be accepted
• If goods are faulty, please see the warranty section
• If you want to return goods before1 month, it maybe accepted or a credit note may be given After one month, we will not accept a refund only a repair

Refunds

• Any refund that will be made will not include any carriage fees, assembly fees and DVLA registration fees

Bulk Buy / Corporate Sales / Distributor

 

• Special discounts and rates are available if you are interested in purchasing larger quantities of goods.
• If you are a business, education, private customer or government authority, please email sales@electricbikescootercar.co.uk or call 0203 815 7949 for more details.
• All The scooters, mopeds and electric bikes are our own brand and we are looking for distributors to stock the items and / or sell them. Please get in contact for our extra special rates.
• We will only accept returns if the product is in as new condition, and will be inspected by our technicians first prior to issuing a refund.
• once a moped or motorbike has been registered with DVLA, we cannot accept a refund or return

Customer Service

• Being established since 1983, we have built up an excellent, quality level of customer service, assisting wherever possible to resolve any issues.
• With many of our customers being repeat customers, we easily reflect our reputation as being a quality provider of electrical items.
• For any enquiry please email: sales@electricbikescootercar.co.uk

Registration

 

• Electric Bikes do not need license, insurance, registration.
• No License scooters do not need license, insurance, registration. And anyone over 14 years can ride it.
• Electric mopeds need to be registered with DVLA which costs £56 + vat, we can do this or you can submit the forms. Also if license is issued pre 2001 than you do not need CBT training. If issued after this than you need CBT training
• Electric scooters and hoverboards can only be used on private land at the moment.

Privacy

 

• We are committed to protecting your privacy at all times.
• We only use information collected to process your order.
• We do not store any sensitive material such as credit card details.
• However we do store contact details in order for your online ordering experience to be quick.
• Please note that all details are protected by email and password.
• We may send marketing emails to your chosen email; however you have the right to opt out of receiving further emails.
• You can login to your account by “clicking” my account from our website www.electricbikescootercar.co.uk

Security

• We have ssl certificate installed to keep the site safe
• We have a detailed security policy in place to make sure all transactions are safe and secure.
• We use sophisticated 128 bit encryption to make sure all sensitive details are protected.
• Also, they verify cv2, postcode and address matching.
• And we are now 3D Secure, so to process a transaction, you will have to register a pin number which you use online when ever making purchases.
• We do not store any sensitive material on our server.

Pricing

• We pride ourselves in the fact that we offer the best prices online compared to our competitors.
• If you find a cheaper price elsewhere, please email us at: info@primaryelectrics.com and we do our very best to match it.

Promotions

• We have right to change promotions without prior notice
• All promotions are subject to availability

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Prices and orders

• All prices can be changed without notice depending on availability
• if there is a data entry error in pricing, we are not held liable and you have the option of buying at the new price or we issue a full refund

Specifications

• The specifications advertised on our website are those supplied by the bike / scooter / moped manufacturers.
• Please note that the range of electric vehicles is dependent on a number of factors including body weight, terrain, wind speed and tyre pressures, and the maximum ranges quoted can by no means be guaranteed. In truth, the only way to be sure that a bike will accomplish a particular journey is to try it.